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Terms and conditions


Pre Order items....what does this mean...how do I pay?

A pre order item is one that has not yet arrived into stock. You can choose to pay for your bear etc by completing the payment section at the end of the checkout process. This means that you have chosen to pay in advance and your payment is made straight to our bank  
Alternatively you can choose to phone your order directly to ourselves at 02825 88 22 62 from 10 am to 10 pm daily and request that the payment only be taken at time of despatch. We will require your card details at this stage but payment will not be taken at this time.

Privacy Policy

The BEAR GALLERY maintains a strict privacy policy on information received by our customers. We do not sell share or trade personal information received by us. Any information kept by us is for the sole purpose of updating our customers with special promotions discounts etc. that we may be offering at a future date.

Information received by us through our Secure Order Form is transmitted encrypted to protect our customers personal details.

Our guarantee

In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.
The goods must be returned in perfect condition complete with all original labels ( limited edition box or bag if supplied ) and certificates still attached.
The BEAR GALLERY regrets that we can only refund the cost of the goods and not your shipping costs, nor can we accept responsibility for goods damaged in transit to us. Goods are returned at your own risk.
You must contact Bear Gallery prior to returning an item by either email or letter.
Refunds can take up to 14 days from we receive returned goods

The customer is responsible for own return shipping costs  

Please note we do not send items out on approbation.

Faulty Goods

In the rare occasion that an item is returned presumed faulty, no credit or refund will be issued until inspected by ourselves and the manufacturer's representative.

Your statutory rights are not affected.

Website content
Please be aware that no content of our website may be copied or used without our permission
 

TEDDY BEAR HOTLINE 02825 882262 10AM-10PM 7 DAYS A WEEK

The Bear Gallery is a division of The Real McCoy Registered VAT No. 877 3851 72
All Rights Reserved



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