Bear Gallery | Steiff Bears UK | Charlie Bears
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Terms and conditions
A pre order item is one that has not yet arrived into stock. You can choose to pay for your bear etc by completing the payment section at the end of the checkout process. This means that you have chosen to pay in advance and your payment is made straight to our bank
Alternatively you can choose to phone your order directly to ourselves at 02825 88 22 62 from 10 am to 10 pm daily and request that the payment only be taken at time of despatch. We will require your card details at this stage but payment will not be taken at this time.
Please note when ordering Charlie / Isabelle products we cannot give a delivery date as Charlie Bears do not give one.
Information received by us through our Secure Order Form is transmitted encrypted to protect our customers personal details.
In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.
Please note we do not send items out on approbation.
In the rare occasion that an item is returned presumed faulty, no credit or refund will be issued until inspected by ourselves and the manufacturer's representative.