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Payment

This website can take payment via all major credit & debit cards including PAYPAL and American Express. Transactions are carried out on our secure server which has 128 bit encryption. At the point of entering your credit card details the padlock icon will appear on your computer confirming that your card details are secure. At no point do we or our staff see your card details. We are only informed that your payment is either successful or declined.

Is the telephone payment secure ?
All telephone payment details are immediately deleted after payment is taken.

In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our  initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.

The goods must be returned in perfect condition complete with all original labels ( limited edition box if supplied ) and certificates still attached.

The BEAR GALLERY regrets that we cannot accept responsibility for goods damaged in transit to us. Goods are returned at your own risk.

Please contact us prior to returning an item by either email or in writing..

Your statutory rights are not affected.

Please note we do not send items out on approbation.

The BEAR GALLERY DO NOT take responsibility for lost parcels which are wrongly addressed or postcoded, so please check that you have given the correct details on our order form

Faulty Goods.

In the rare occasion that an item is returned  presumed faulty, no credit  or refund will be issued until inspected by ourselves and the manufacturer's representative. Your statutory rights are not affected.

Exchanges

Shipping will be charged on goods returned for exchange for a different item where we are required to resend an item for the second time. (Sorry but is not profitable for us to pay the shipping charge twice).

Shipping Exceptions

Customers please note that we only ship to United Kingdom, North America, Australia and countries within the EEC.

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TEDDY BEAR HOTLINE 02825 882262 10AM-10PM 7 DAYS A WEEK

The Bear Gallery is a division of The Real McCoy Registered VAT No. 877 3851 72
All Rights Reserved



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