Bear Gallery | Steiff Bears UK | Charlie Bears
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In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.
The goods must be returned in perfect condition complete with all original labels ( limited edition box, bag or box if supplied ) and certificates if applicable.
The BEAR GALLERY regrets that we can only refund the cost of the goods and not your shipping costs, nor can we accept responsibility for goods damaged in transit to us. Goods are returned at your own risk.
Please contact us prior to returning an item by either email or in writing.
Please note we do not send items out on approbation
In the rare occasion that an item is returned presumed faulty, no credit or refund will be issued until inspected by ourselves and the manufacturer's representative. Your statutory rights are not affected.
The BEAR GALLERY DO NOT take responsibility for lost parcels which are wrongly addressed or postcoded, so please check that you have given the correct details on our order form